If we don't find at least one actionable fix, you get every dollar back.
No forms. No hoops. No questions about whether you "really tried it." Email us within 14 days and we refund. That's it.
We understand — paying for a report before knowing if it's useful requires trust. This Refund Policy explains how our money-back guarantee works, who's eligible, how to request a refund, and how quickly you'll see your money back.
01What's covered
Our 14-day money-back guarantee applies to:
The one-time paid audit report — refunded in full if requested within 14 days of purchase.
The one-time 10-report pack — refunded in full if requested within 14 days of purchase. It's a one-time purchase, so there's no recurring charge to cancel.
Once the 14-day window has passed, purchases are non-refundable. Any reports remaining in your Studio pack stay available to you.
The free Quick Score has no charge, so there's nothing to refund.
02Refund eligibility
To qualify for a refund, you must:
- Request within 14 days of your original purchase date (based on the timestamp on your Stripe receipt)
- Have completed payment — refunds are only available on paid transactions, not disputed or failed payments
- Contact us directly at info@pledgescore.com — do not initiate a chargeback with your bank as your first step (see Section 07)
You do not need to:
- Explain why you want a refund
- Prove you used the report or attempted to apply its recommendations
- Show that your campaign failed
- Fill out any forms or surveys
- Return anything
03How to request a refund
Subject line: "Refund request." Include the email address you used for purchase and (if available) the Stripe receipt or transaction ID. You don't need to explain why.
We'll respond acknowledging your request and confirming the refund is being processed. If we need any additional info to verify the purchase, we'll ask.
We process the refund through Stripe — typically within 1 business day of confirming your request. You'll receive a Stripe notification when the refund is issued.
Refunds are returned to the original payment method. Timing depends on your bank or card issuer — typically 5–10 business days. For some banks and card types, it may take up to 14 business days.
04Refund amount
We refund the full amount you paid, including:
- The base price of the Full Report ($39) or the Studio pack ($249)
- Any taxes we collected at checkout
We cannot refund:
- Currency conversion losses — if your card was charged in a currency other than USD, your bank's exchange rate on the refund may differ slightly from the purchase rate. This is set by your bank, not by us.
- Bank fees or third-party charges — some banks or payment providers charge processing fees on international transactions. These are not refundable through us.
- Amounts already refunded — you cannot receive multiple refunds for the same purchase.
05What happens after a refund
Once your refund is processed:
- Your access to the paid Full Report is revoked
- For Studio, any unused reports in your pack are released
- Your Quick Score and free features remain available
- Your data may be deleted or retained per our Privacy Policy
You are welcome to purchase again in the future. There's no ban or restriction after a refund.
06How the Studio pack works
Studio is a one-time purchase of $249 that includes 10 Full Reports. It is not a subscription — there is no recurring charge, nothing renews automatically, and there is nothing to cancel.
Within the first 14 days
You can request a full refund of your $249 payment. Any unused reports in your pack are released when the refund is processed.
After the first 14 days
The purchase is non-refundable, but your pack doesn't expire on a billing cycle — any reports you haven't used yet remain available to you.
Questions about your pack? Email us at info@pledgescore.com from the email address you used at purchase. We respond within 24 hours.
07Chargebacks and disputes
If you disagree with a charge or want a refund, please contact us first at info@pledgescore.com. We honor our 14-day guarantee and resolve issues quickly.
Initiating a chargeback with your bank or card issuer without first contacting us can:
- Delay the refund process significantly (chargeback investigations take 30–90 days)
- Result in additional fees imposed by Stripe or your card issuer
- Cause your account to be suspended pending investigation
We're a small team — we respond fast and process refunds fairly. A single email to us is always faster and easier than a chargeback.
08Consumer protection rights
Nothing in this Refund Policy limits your rights under applicable consumer protection laws in your jurisdiction, including:
- EU consumers — 14-day right of withdrawal under the EU Consumer Rights Directive
- UK consumers — 14-day right of cancellation under the Consumer Contracts Regulations
- California consumers — rights under applicable California consumer protection law
- Other jurisdictions — applicable local consumer protection laws
Our 14-day money-back guarantee meets or exceeds these requirements in most jurisdictions. If your local law requires stronger protections, those will apply.
09Changes to this policy
We may update this Refund Policy from time to time. Any changes apply to purchases made after the effective date of the updated policy — purchases made under a previous version are governed by the version in effect at the time of purchase.
When we make material changes, we'll:
- Update the "Last updated" date at the top of this page
- Notify active users via email when the changes are significant
10Contact us
Refund requests, cancellations, or questions about this policy? Reach out — we respond within 24 hours.
Request a refund
Email us with your purchase email address. No forms, no hoops.
info@pledgescore.com →This Refund Policy is part of our Terms of Use. For information about how we handle your data, see our Privacy Policy.